Overview

Our refund and return policy lasts 7 days. If 7 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return, the item must be unused, in its original condition, and in original packaging.

Refund & Return Policy for B2B & B2C Customers

B2C (Individual Customers)

• Returns are accepted within 7 days of purchase.
• Items must be unused and in original packaging.
• Refunds are processed within 5-7 working days after approval.
• Sale items are non-refundable.

B2B (Business Customers & Bulk Orders)

• Returns for B2B orders are only accepted for defective or damaged items.
• Customized or bulk orders cannot be returned unless defective.
• Refunds are processed on a case-by-case basis based on the agreement.
• Any disputes must be reported within 48 hours of receiving the order.

Refund Process

Once we receive and inspect your returned item, we will notify you of approval or rejection via email.

If approved, the refund will be processed, and a credit will be applied to your original payment method within 5–7 working days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please email seth@blankcutstudio.com before shipping it to us.

For B2B bulk orders, exchanges will be reviewed based on the initial agreement.

Shipping Returns

To return a product, mail it to:
📍 Address 41a haslett street, Eden Terrace Auckland

• Customers are responsible for return shipping costs, which are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted.
• For high-value returns, we recommend using a trackable shipping service or shipping insurance, as we do not guarantee receipt of returned items.

Need Help?

For questions related to refunds and returns, contact us at seth@blankcutstudio.com.